Refund policy

Refund & Return Policy

At Hidden Studio Men, customer satisfaction is our priority. Please read our return and refund policy carefully before placing your order.

Exchanges

We offer exchanges within 7 days from the date your order is delivered.

To be eligible for an exchange:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, boxes, dust bags, tags, accessories, and any included items must be returned.

  • The item must show no signs of wear, damage, stains, odors, or misuse.

Once the returned item has been inspected and approved, we will arrange your exchange.

Refunds

Refunds are available only on selected items and collections.

Please note that not all products are eligible for a refund. Refund eligibility depends on the product category and will be specified where applicable.

Refund requests must be made within 7 days of receiving your order, and the item must meet the same return conditions listed above.

Once approved and inspected, the refund will be processed using the original payment method whenever applicable.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or an incorrect item was received:

  • Clearance or sale items

  • Personalized or custom-made products

  • Gift cards

  • Products marked as Final Sale

  • Selected collections specified on the product page

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your package.

Please include:

  • Your order number

  • Photos or videos of the item

  • Photos of the packaging (if damaged)

After reviewing your request, we will arrange the appropriate replacement, exchange, or refund where applicable.

Important Information

  • Return shipping costs for exchanges or refunds are the responsibility of the customer unless the item received is damaged, defective, or incorrect.

  • Hidden Studio Men reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.

  • Please inspect your order upon delivery and report any issues within 24 hours of receiving your package.

For any questions regarding returns, exchanges, or refunds, please contact our customer support team before sending any item back.